Engage UP CLOSE
The system behind
the engagement.
From pulse surveys to retention signals – see
the screens that keep your frontline connected.
The system behind
Engage
The talent flywheel
Powering the Engage engine.
Confirm runs on a three-engine Talent Flywheel: Learn, Engage, Perform. Engage is the layer that keeps people connected, heard, and less likely to leave. It gives frontline leaders the signals to act earlier, not just the data to report later.
Use cases
Where it makes
the difference.
Reduce turnover before it's too late.
Predictive signals surface the employees most at risk of leaving weeks before they do. HR leaders get the visibility to act early – and the data to show the board what’s working.
Give managers a clearer view of their floor.
Site managers shouldn’t need a data team to understand what’s happening on their floor. Engage gives them a simple, real-time view of team sentiment and one clear action to take.
Turn feedback into a retention program.
Every survey response, alert, and action gets tracked against retention outcomes. Over time, you build a clear picture of what actually keeps frontline people – and what doesn’t.
Engage [formerly WorkStep] has helped us save hundreds of thousands – if not millions – in reduced turnover costs, and more importantly, we've created a better work environment for our teams.
Pat Walsh, Chief People Officer, Potbelly
Engage Features
What's under
the hood.
The features that do the heavy lifting – built for frontline conditions, not adapted for them after the fact.
Click through to see how each one works.
Hear what your frontline is actually saying.
Most engagement surveys are built for desk workers with time to sit and reflect. Engage is built for the depot, the warehouse floor, and the production line – reaching people via SMS, email, or shared devices, with AI prompts that turn vague responses into something leaders can act on.
See the risk before it becomes a problem.
Collecting feedback is the easy part. Engage’s analytics layer turns it into foresight – surfacing the workforce risks most likely to drive turnover and helping leaders focus resources where they’ll have the most impact.
Give every manager a clear next step.
Insight without action is just reporting. Engage’s action layer makes sure something happens – with AI-suggested actions tailored to each manager’s context, automatic alerts when issues escalate, and impact tracking so leaders can see what’s working.
Close the loop with those gave you feedback.
Nothing kills engagement faster than silence after a survey. Engage gives managers the tools to respond at scale – confidentially where needed, targeted where it matters, and tracked so nothing slips through.
Enterprise Grade
Built to pass the scrutiny.
Everything procurement, IT, and security will need before you sign – without the back-and-forth.
Security and data compliance
SOC 2 Type 2 audited. ISO 27001:2022 certified. GDPR-ready, with configurable regional data residency. Third-party penetration tested, with secure transmission and world-class data centers.
Implementation
Structured onboarding designed to hit tight go-live timelines. We’ve done this across hundreds of sites – we know where projects stall and how to avoid it.
Reliability
Scalable infrastructure built for enterprise scale. 99% uptime, with end-user support available around the clock.
BUILT TO EXPAND
Engage works harder alongside
the rest of the platform.
Discover more about our other products
and how they work alongside Engage.
Products sold separately.
We're able to really drill down and figure out the true root cause of why people are leaving.
Jamie Anderson, VP Workforce Strategy, NFI
Your questions. Answered.
How is Engage different from a standard employee engagement or survey tool?
Engage is built specifically for frontline and deskless workforces, not office employees. Rather than just measuring sentiment, it shifts from measurement to action: it delivers hyper-personalized AI insights and coaching so leaders can address issues before they escalate, with continuous lifecycle listening (onboarding, milestones, exit) rather than a once-a-year survey.
What makes Engage’s AI different from other ‘AI-powered’ engagement platforms?
Engage’s AI performs three specific jobs: AI Assistant proactively surfaces urgent sentiment shifts and feedback themes at login with no manual setup. Comment Insights automatically analyzes 90 days of open-text feedback to find hyper-specific, continuously refreshed patterns. AI Replies drafts suggested (never auto-sent) responses to employee feedback in the leader’s own voice. All three are human-in-the-loop, not autonomous.
Which industries and company sizes does Engage work best for?
Engage is positioned for frontline-powered enterprise organizations, including Manufacturing, Logistics & Transportation, Retail, Food & Beverage, Hospitality, and Healthcare.
What does onboarding/implementation look like, and how long does it take?
Onboarding is scoped to your organization, typically based on headcount and number of sites – your rep can walk through a realistic timeline for your rollout.
Do employees need to download an app, or can they respond via SMS/email/shared devices?
No app is required. Engage reaches employees via email, SMS, WhatsApp, or QR code, giving wider reach so every employee can be included regardless of whether they have a company device.
How does Engage help ensure managers act on feedback, not just collect it?
The AI Assistant surfaces only actionable insights (urgent alerts, metric shifts, meaningful open-text themes) and pairs each with a recommended next step, so leaders can act in minutes rather than analyze data themselves. Engage also publishes a Frontline Leadership Development toolkit and related resources to support manager adoption.