Use cases
Where it makes
the difference.
Four ways Academy turns customer and partner education into a revenue driver – not just a support function.
Where it makes
Onboard customers faster. Reduce time to value.
The longer it takes a customer to get value from your product, the higher the churn risk. Academy gives them a structured, self-serve onboarding academy – available on demand, in your brand, without needing a CSM on every call.
Turn partners into an extension of your sales team.
Untrained partners undersell your product or misrepresent it. Academy gives your partner network the same product knowledge your internal team has – certified, trackable, and available at scale without growing your enablement headcount.
Drive adoption. Reduce support tickets.
Customers who understand your product deeply use more of it, raise fewer tickets, and expand sooner. Academy keeps them learning as your product evolves – with content you can update and push without rebuilding from scratch.
Create advocates who grow your pipeline.
Certified customers share. Academy lets you publish certifications directly to LinkedIn – turning product knowledge into social proof and your customer base into a visible, credible endorsement network.
Academy features
What's under
the hood.
The capabilities that make Academy more than a course portal,
and turn customer education into something measurable, scalable, and on-brand.
Hyper-relevant learning. Delivered at the right moment.
Academy uses AI to deliver training that adapts to your learners – surfacing the right content at the right time based on where they are in their product journey. Whether you’re onboarding a new customer or upskilling a certified partner, the experience feels built for them.
Build your academy content. Without a production team.
Turn product documentation, release notes, help articles, and onboarding materials into structured learning experiences – fast. Academy’s AI course creation tools let your customer success and product teams build and update content without waiting on L&D.
Your brand. Your domain. Your experience.
Academy isn’t a generic learning portal with your logo dropped in. Build a fully branded academy that lives on your own domain, uses your SSO, and reflects your visual identity throughout. Customers and partners experience your brand – not ours.
Certified customers become your best marketing asset.
Build certification programs that recognize product expertise – and make them shareable. Academy lets customers and partners publish their certifications directly to LinkedIn, turning product knowledge into social proof at scale without a marketing campaign.
Turn your academy into a revenue and traffic channel.
Academy goes beyond internal enablement – with ecommerce capabilities that let you monetize training programs, and SEO tools that make your academy discoverable. Your customer education investment pays back in pipeline and revenue, not just retention.
Built to expand
Academy works harder alongside the rest of the system.
Academy takes care of your customers and partners.
Here’s everything else in the suite it slots into.
Your questions. Answered.
Can I embed the academy in my product or website?
Yes. You can embed learning content within your product, link it in your help center, or add it to your website for seamless access and discoverability.
Can I offer certifications to customers or partners?
Absolutely. You can build certification paths to help customers and partners deepen their product knowledge, boost credibility, and stay engaged. Certifications can be downloadable and automated upon course completion.
Can I track customer and partner progress?
Yes. You’ll get access to detailed AI-powered analytics dashboards that show course completion, quiz performance, certifications earned, and more. These insights help you identify power users, track adoption, and improve your learning programs over time.