How GEODIS cut turnover by 22% through frontline engagement.

GEODIS runs a 46,000-person frontline operation across 168 countries. When operations slow down, the impact is immediate.

Retention was dropping. Leaders couldn’t see why people were leaving – or where to intervene.

Engage [formerly WorkStep] gave HR and Operations leaders a live view of the frontline employee experience. With consistent feedback and clearer insight, they could focus on the issues affecting retention and turn things around.

Listen to signals. Take actions that count. Here’s how it happened.

When people are leaving but you don’t know why

Employee turnover was creating pressure across operations. The cause wasn’t clear.

Leaders had isolated feedback, but no consistent view across sites.

Without structured input, it was difficult to spot patterns or compare what was happening in different locations. Prioritisation became a guessing game, and resources were often spread too thin to take clear actions.

Building a clearer view of the frontline experience

GEODIS introduced Engage [formerly WorkStep] to capture the employee experience on the ground.

It started as a four-campus pilot. Within three months, it scaled across the business.

By capturing feedback at critical points in the employee journey, they finally had a continuous view of sentiment across every site. Now, HR and Operations teams don’t just see trends – they spot them early and act on them together.

Turning feedback into operational change

Engage [formerly WorkStep] gave GEODIS a single view across every role, site, and region. When issues surfaced, HR teams moved fast. Because employees saw direct action taken on their feedback, trust grew.

This visibility also surfaced local issues that would have otherwise stayed hidden.

At one campus, employees raised concerns about railway pickups during poor weather. Leaders acted immediately, upgrading equipment and adjusting schedules to reduce the strain on their teams. Satisfaction climbed and turnover fell.

Seeing the impact, other sites quickly adopted the same approach.

The result? Better visibility led to better decisions. Less guesswork. More targeted action.

Results

Better retention. Increased engagement. Faster decisions.

GEODIS reduced overall turnover by 22% and increased new hire retention by 9%.

Engagement scores hit 8% above industry benchmarks – proof that they’ve built a more connected, stable workforce across every site.

Engage [formerly WorkStep] is now part of their daily rhythm. 80% of HR and Operations leaders use it to track feedback, spot trends, and act on issues as they emerge.

The lesson is clear: listen to your frontline and act on what you hear. The numbers follow.

What’s next?

GEODIS continues using Engage [formerly WorkStep] to track retention and identify remaining gaps.

What began as a pilot is now scaling across all regions and business units – embedded into daily operations.

Frontline feedback is now part of how work runs – not a separate process.