How Quantum Metric onboarded 90 new hires in 90 days.

50+ product training modules built in weeks. Quantum Metric brought training for customers, partners and employees into one place – and built a learning program that enabled them to onboard 90 new hires in 90 days, and certify 1000 customers in a year.

new hires onboarded in 90 days

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customer certifications in year one

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product training modules built in weeks

Customers need answers. Partners need product confidence. New hires need to get up to speed fast. Quantum Metric needed learning that could move with the business – without duplicating content or losing consistency.

So it launched Quantum Metric University in Learn:Up [formerly WorkRamp] – a central hub for customer and partner education that leverages the same core content used for internal teams.

In just a few weeks, the team built more than 50 product training modules. Bite-sized, searchable content to help customers put the platform to work.

One content library. More value from every course.

Bringing internal and external learning together meant Quantum Metric could reuse great content rather than keep rebuilding it.

The Quantum Metric Fundamentals course – originally developed for customers – became the foundation for internal product training. Teams turned existing resources into role-based learning paths.

Customers, partners and employees now learn through the same core modules. One shared source of truth keeps everyone speaking the same language – inside the company and out.

From product learners to product champions

Every customer has different goals and ways of working. Learn:Up [formerly WorkRamp] enabled them to combine videos, checklists, interactive activities and searchable written content in one learning experience.

“Learn:Up [formerly WorkRamp] has allowed us to take a different approach to training – it’s given us one magical space where we can put on our creative design hats to design and share learning materials with our entire community of customers and employees.”
Chauncy Cay Ford, former Director of Enablement, Quantum Metric

The results

Within its first year, QMU awarded more than 1,000 customer certifications, and onboarded 90 new hires in 90 days. Nearly 75% of customers completed training. That’s almost three-quarters of the customer base on the path to becoming champions inside their own organizations.

What started as a customer academy became a global learning center of excellence. Now every audience learns from the same source. And as Quantum Metric scales, its learning scales with it.