FREQUENTLY ASKED QUESTIONS

Confirm is the only performance management platform built on Organizational Network Analysis (ONA). While Lattice and Culture Amp rely on traditional top-down reviews, Confirm captures how people actually collaborate and contribute across the organization.

What customers switching from Lattice tell us:

• "Lattice felt like a survey tool. Confirm feels like a talent intelligence platform." —VP HR, Series C SaaS (240 employees)
• "We got 73% completion rates with Lattice. With Confirm we're at 94%." —Head of People, Fintech (180 employees)
• "The calibration data in Confirm eliminated arguments. In Lattice, calibration was political theater." —CHRO, Healthcare Tech (600 employees)

This eliminates recency bias, proximity bias, and manager blind spots. Our AI layer uses real collaboration data—not just survey responses—to surface objective insights.

Customers consistently describe Confirm's user experience as significantly better than Lattice, with less admin overhead and more actionable outcomes.

Yes, and we can prove it with data. Confirm's ONA methodology is validated by peer-reviewed research from Wharton and MIT.

Real customer outcomes:

• ZGF Architects (400 employees): Identified 23 flight-risk high performers using ONA data, retained 21 through targeted interventions—saving ~$1.2M in replacement costs
• USANA (2,000 employees): Went from 70% to 93% participation — highest ever — with organic daily adoption requiring no campaigns
• Nansen (150 employees): Discovered that 30% of their "hidden high performers" were in non-engineering roles that leadership had overlooked for advancement

Customers report that calibration sessions become significantly more objective when backed by network data—managers can no longer rely on gut feel alone. Our ROI model shows measurable improvements in retention, promotion accuracy, and manager effectiveness.

Customers typically see measurable ROI in three areas:

• Retention improvement: ONA identifies flight risks 3-6 months earlier than traditional signals, giving you time to intervene. Reducing turnover by even 2-3% often pays for Confirm several times over.
• Promotion accuracy: Customers report 40-60% more confidence in promotion decisions when backed by objective collaboration data, reducing costly mis-hires into leadership.
• Manager effectiveness: AI-powered coaching insights help managers improve faster, leading to better team performance and engagement scores.

Our ROI calculator can model specific savings for your organization based on your turnover rate and headcount.

Absolutely. We have a proven migration process for customers switching from Lattice, Culture Amp, 15Five, and other platforms. Our team will help you:

• Export historical review data and import it into Confirm
• Map your existing competency frameworks and rating scales
• Train your HR team and managers on Confirm's interface
• Run your first review cycle with dedicated support

Most migrations are completed in 2–3 weeks with minimal disruption to ongoing review cycles.

Most customers are fully live within 2–4 weeks. Implementation includes HRIS integration, cycle configuration, and admin training.

For companies that want to start quickly, we can run a pilot with a subset of managers or a single department in as little as one week. Our dedicated onboarding team handles the heavy lifting so your HR team's time commitment is minimal.

Confirm includes comprehensive training and support at no additional cost. You'll get dedicated onboarding support with live admin training sessions, manager enablement workshops, and employee communication templates to drive adoption. Post-launch, you'll have access to our customer success team via email and Slack, a detailed knowledge base with video tutorials, and quarterly business reviews to optimize your performance processes. We also provide change management playbooks based on what's worked for hundreds of customers.

Yes! Many customers start with a pilot program—testing Confirm with a single department, business unit, or leadership cohort before rolling out company-wide. Pilots typically run for one review cycle (quarterly or semi-annually) and give your HR team hands-on experience with the platform. Our implementation team will help you design a pilot structure, set success metrics, and plan the full rollout. Pilots can be launched in as little as one week.

You'll have direct access to our customer success team via email and Slack—typically responding within 2 hours during business hours. For urgent issues during critical review phases (like calibration week or launch day), customers get priority support with same-day resolution.

We also provide:

• Live office hours during your review cycles where you can drop in with questions
• Dedicated Slack channel connecting you directly to our support engineers
• Knowledge base with video tutorials and troubleshooting guides available 24/7
• Quarterly business reviews with your CSM to proactively address issues before they become blockers

Most support requests are resolved the same day. For complex technical issues, our average resolution time is under 48 hours. We treat your review deadlines as our deadlines.

Adoption is built into Confirm's design. The platform integrates with tools your team already uses—Slack, Microsoft Teams, and email—so participation happens where people already work.

Our ONA surveys take just 8–10 minutes to complete, and AI-assisted self-reflections reduce the burden of review writing. Customers typically see 90%+ participation rates.

Our onboarding team also provides change management playbooks and communication templates to drive buy-in from day one.

Yes. Confirm integrates directly with major HRIS platforms including Workday, BambooHR, ADP, Gusto, Rippling, and more. Integration is typically completed during onboarding and keeps employee data, org structures, and reporting lines automatically synced.

We also offer SSO integration with Okta, Azure AD, and Google Workspace for seamless authentication.

Yes. Confirm integrates with all major SSO providers including Okta, Azure Active Directory (Azure AD), Google Workspace, OneLogin, and SAML 2.0-compatible identity providers. SSO setup is included in your onboarding and typically takes less than 30 minutes to configure. This ensures secure, seamless access for your team without managing separate passwords.

Yes. Our implementation team has successfully migrated historical data from Lattice, Culture Amp, 15Five, Workday, and other platforms. We can import past review cycles, goals, feedback, and ratings to give you a complete performance history in Confirm. The migration process typically takes 1-2 weeks and includes data mapping, validation, and QA. You'll maintain full historical context while gaining Confirm's advanced analytics and ONA capabilities going forward.

Yes. Confirm is SOC 2 Type II certified and GDPR compliant. ONA survey responses are anonymous—individual responses are never shown to managers or HR. Results are only displayed in aggregate with a minimum threshold to prevent identification.

Peer feedback confidentiality settings are fully configurable. All data is encrypted in transit and at rest, and we maintain strict access controls.

Confirm data is hosted on AWS (Amazon Web Services) in the United States with enterprise-grade security and redundancy. We maintain SOC 2 Type II compliance and are GDPR-ready for international customers.

Data retention policies are fully configurable to meet your compliance requirements.

Yes. You own your data and can export it at any time. Confirm provides CSV and Excel exports for review data, ONA results, goals, feedback, and all other performance information. We also offer API access for enterprise customers who want to integrate Confirm data into custom reporting tools or data warehouses. There are no data hostage fees—you have full portability if you ever decide to leave Confirm.

Organizational Network Analysis (ONA) is a data-driven method that maps how people actually collaborate and contribute in your organization. Unlike traditional performance reviews that rely solely on manager opinions, ONA surveys ask employees simple questions like "Who do you go to for help?" and "Who drives critical decisions?" The responses reveal informal networks, hidden influencers, and collaboration patterns that managers often miss. This data eliminates bias by showing objective evidence of who creates value across teams—not just who's most visible to leadership.

Absolutely. Every aspect of your performance cycle is configurable: review questions, rating scales, cycle timing, which populations participate in which phases, and more.

You can run different cycle configurations for different teams—for example, having your design team do a full 360 while operations does a streamlined manager review. You can also create custom ONA questions, add your own competency frameworks, and tailor the calibration workflow to match your existing process.

Confirm works for organizations from 50 to 10,000+ employees. Our ONA methodology becomes especially powerful at 100+ employees where informal networks and cross-team collaboration are harder to see.

• 50–200 employees: Confirm provides structure and objectivity that replaces ad-hoc review processes.
• 200–1,000 employees: ONA data reveals collaboration patterns and hidden talent that managers miss.
• 1,000+ employees: Advanced calibration, multi-level org analytics, and custom HRIS integrations at scale.

Customers range from startups like Substack to established enterprises like USANA and Canada Goose.

Confirm is designed to minimize time burden while maximizing insight:

• ONA survey: 8–10 minutes for employees
• Self-reflections: AI-assisted, cutting writing time in half vs. traditional reviews
• Manager reviews: Streamlined with pre-populated insights and suggested ratings from ONA data

A full performance cycle typically requires 30–45 minutes total per employee across all phases—significantly less than traditional processes that can take hours per person.

Confirm starts at $8 per person per month for the base platform, which includes performance reviews, ONA surveys, peer 360 feedback, calibrations, 1:1s, development plans, and analytics.

AI-powered features like bias detection and coaching insights are available as add-ons. This is significantly more affordable than alternatives like Lattice ($11–15/user) or Culture Amp ($8–15/user), and there are no setup fees.

No hidden fees. Confirm's pricing is all-inclusive and transparent. Implementation support, admin training, HRIS integration, and onboarding are all included in your subscription—no additional charges.

Yes, we offer volume discounts for organizations with 500+ employees. Contact our sales team to discuss enterprise pricing tailored to your company size and needs.

Confirm pricing is billed annually to provide the best value and ensure continuity through at least one full performance review cycle. Annual billing is standard in the performance management space because meaningful culture change and performance improvements require sustained engagement. However, we can discuss flexible payment schedules (quarterly installments, etc.) during the sales process for enterprise customers.

Confirm contracts are annual with a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll provide a full refund. After that period, you can cancel at the end of your annual term with 60 days' notice. We don't lock customers into multi-year contracts—our goal is to earn your renewal through results, not contractual obligations. Enterprise customers can discuss custom terms during the sales process.

Confirm is an AI-powered performance management platform that helps companies make better talent decisions. We use Organizational Network Analysis (ONA) and AI to identify true top performers, reduce bias in reviews, and cut the time managers spend on performance cycles in half—all while working where your teams already are (Slack or Microsoft Teams).

Confirm's AI does the grunt work that makes reviews unreliable: it captures continuous signals throughout the year (goals, feedback, 1:1 notes), flags biased language in real time, and drafts review summaries based on actual data instead of manager memory. Managers spend 40-60% less time writing reviews, and the feedback quality goes up, not down.

Confirm flags potentially biased language in real time—like vague personality-based feedback used disproportionately for women ("team player") versus specific achievement language used more for men ("drove 22% revenue increase"). It also surfaces rating distributions across demographic groups, giving HR and managers visibility into patterns that would otherwise go unnoticed.

Confirm supports both OKRs (Objectives and Key Results) and individual career goals. Managers and employees can set goals, track progress in real time, and review outcomes during performance cycles. Goals are linked directly to performance reviews, so there's no scrambling at review time to remember what people were working on.

Confirm provides talent intelligence dashboards that show rating distributions, calibration outliers, engagement trends, ONA insights (hidden high performers, collaboration patterns, at-risk talent), and bias flags. HR leaders can see system-wide trends; managers see team-specific insights. All reports are exportable and customizable.

You can collect continuous peer feedback, upward feedback, 360 reviews, goal progress updates, 1:1 meeting notes, pulse engagement surveys, and ONA insights. All of it feeds into a unified profile that gives managers a complete picture of each employee's performance and impact.

Standard customers receive responses within 24 business hours for non-urgent issues. Enterprise customers receive priority SLAs with 4-hour response times for urgent issues. Our platform maintains 99.9% uptime, with status updates available at status.confirm.com.

Confirm is not currently HIPAA-certified, as performance data typically does not contain protected health information (PHI). If your use case requires HIPAA compliance, contact us to discuss a Business Associate Agreement (BAA) and custom security controls.

Yes. Enterprise customers are assigned a dedicated Customer Success Manager (CSM) who helps with onboarding, ongoing optimization, best practices, and strategic planning. Standard plan customers have access to our support team and self-service resources.