Capture Zendesk Accomplishments in Confirm Performance Reviews
Reviews that rely on memory miss 80% of what actually happened. Connect Zendesk and never lose an accomplishment again.
How Confirm captures Zendesk data
Confirm connects to Zendesk and continuously pulls your team's real work activity. When review season opens, AI-drafted self-reflections and manager reviews are pre-populated with what actually happened — not what people can remember.
Connect Zendesk to Confirm
Your dedicated integrations lead sets up a secure, read-only API connection to your Zendesk workspace. Most setups take less than a day.
Confirm captures ongoing activity
As your team works in Zendesk, Confirm continuously captures relevant accomplishments — completed work, milestones hit, and contributions made.
AI drafts reviews with real data
When performance cycles open, Confirm uses Zendesk activity to draft self-reflections and manager reviews grounded in actual output — not memory.
Managers review and finalize
Managers review AI-drafted content sourced from Zendesk and other connected tools, edit as needed, and submit — cutting review prep time dramatically.
What you get with Zendesk + Confirm
Tickets and features captured
Completed tickets, shipped features, and bugs fixed in Zendesk surface automatically in performance reviews.
Sprint output recognized
Sprint deliverables and cycle metrics from Zendesk give engineers and PMs credit for actual work without self-reporting.
AI reviews grounded in facts
Confirm uses Zendesk data to draft self-reflections and manager reviews that reference what was actually built.
Dedicated integrations lead
Your Confirm integrations lead handles the Zendesk setup so your team is live in days without engineering work.
"Reviews that rely on memory miss 80% of what actually happened. Connect Zendesk and never lose an accomplishment again."
Book a Demo →Frequently asked questions
What data does Confirm pull from Zendesk?
Confirm pulls work activity and output data from Zendesk — the specific metrics depend on your category. This data is used to populate AI-drafted self-reflections and manager reviews with real accomplishments instead of relying on memory.
How does Zendesk data appear in performance reviews?
Zendesk activity surfaces automatically as accomplishments in review drafts. Employees see their actual work called out in self-reflections. Managers see what their reports actually shipped. No more "tell me what you accomplished this quarter."
How long does it take to set up the Zendesk integration?
Most integrations are live within a few days. Your dedicated Confirm integrations lead handles the API connection, permissions, and field mapping — no engineering required on your side.
Is employee data from Zendesk kept private?
Yes. Confirm uses read-only API connections to Zendesk and only pulls performance-relevant activity data. All connections are encrypted and access is role-based. Confirm is SOC 2 compliant.
How often does Confirm sync from Zendesk?
Confirm syncs Zendesk data on a regular schedule (typically daily) so your review data is always current when performance cycles open.
Ready to connect Zendesk with Confirm?
Book a 30-minute demo and see how Confirm connects to Zendesk to capture real work data for accurate performance reviews.