1

Operational Excellence

Reliability and efficiency of company operations across functions.

Exceeds

Operations scale with the business. Efficiency improves as headcount grows. Company executes predictably.

Meets

Operations are functional. Key processes are reliable.

Below

Operations are a friction point. Execution is unpredictable.

Example review phrases

  • "Headcount grew 45% this year—operational quality improved, not degraded. That's the COO standard."
2

CEO Partnership

Quality of the CEO-COO operating relationship. Effective division of responsibilities.

Exceeds

CEO can fully delegate operational matters and trust execution. Partnership multiplies CEO effectiveness.

Meets

CEO and COO have a functional division of responsibilities.

Below

CEO is pulled back into operational decisions that should be handled at the COO level.

Example review phrases

  • "CEO said: 'They run the company so I can build the company.' That's exactly what the role should be."
3

Cross-Functional Coordination

Ability to align and coordinate all functions toward company objectives.

Exceeds

All functions are aligned to company priorities. Cross-functional decisions are made quickly and stick.

Meets

Functions are generally aligned. Coordination is adequate.

Below

Functions operate in silos. Cross-functional decisions are slow or contentious.

Example review phrases

  • "The annual planning process they redesigned resulted in unanimous exec team alignment for the first time in 3 years."
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Where do these examples come from in real reviews?

Most managers write performance reviews from memory—limited to what they personally observed. Confirm surfaces behavioral evidence from across the organization: who relied on this person, what they drove, how their impact extended beyond their direct manager's line of sight. Reviews written with Confirm's data are more accurate, more defensible, and faster to write.

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