1

Infrastructure Reliability

Uptime, incident rate, and reliability of systems owned. SLA adherence.

Exceeds

Systems meet or exceed SLA targets consistently. Proactively identifies and remediates reliability risks before they cause incidents.

Meets

Systems meet SLA targets most of the time. Incidents are handled promptly and with proper post-mortems.

Below

Systems have recurring reliability issues. Incidents take too long to resolve. SLA targets are frequently missed.

Example review phrases

  • "99.97% uptime on the production cluster this half—above the 99.9% SLA. One incident, resolved in 34 minutes."
  • "Identified a disk I/O bottleneck that would have caused an outage during Black Friday traffic—remediated 6 weeks early."
2

Developer Experience

Quality of CI/CD pipelines, deployment speed, and tooling that enables engineering teams to ship safely.

Exceeds

CI/CD improvements measurably accelerate team deployment frequency. Developers cite their tooling as a productivity multiplier.

Meets

Pipelines are stable and well-maintained. Developers can deploy without DevOps assistance for standard workflows.

Below

CI/CD pipelines are a friction point. Deployments require manual intervention. Developer complaints are a recurring signal.

Example review phrases

  • "Rebuilt the deployment pipeline—deployment time dropped from 45 minutes to 8 minutes across all 12 services."
  • "Dev teams used to dread deployments. After their pipeline rework, Friday deploys became routine."
3

Automation & Toil Reduction

Automation of repetitive operational work. Reduction of manual intervention in system management.

Exceeds

Consistently automates their own toil and creates tooling others adopt. On-call burden has measurably decreased.

Meets

Automates standard operational tasks. Reduces manual steps in common workflows.

Below

Operational work remains largely manual. Toil is accepted rather than eliminated.

Example review phrases

  • "Automated the certificate renewal process—what was a 4-hour quarterly manual task is now zero-touch."
  • "The runbook they created for the database failover procedure reduced recovery time from 2 hours to 20 minutes."
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Where do these examples come from in real reviews?

Most managers write performance reviews from memory—limited to what they personally observed. Confirm surfaces behavioral evidence from across the organization: who relied on this person, what they drove, how their impact extended beyond their direct manager's line of sight. Reviews written with Confirm's data are more accurate, more defensible, and faster to write.

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