1

Technical Credibility

Ability to earn technical trust with customers and internal stakeholders through depth of knowledge.

Exceeds

Customers specifically request them for complex engagements. Internal engineers validate their recommendations.

Meets

Earns technical trust with most customers. Internal teams view their designs as sound.

Below

Technical depth questioned by customers or engineers. Recommendations require significant internal revision.

Example review phrases

  • "Enterprise customers repeatedly request them by name—have become the face of Confirm's technical credibility for the upmarket segment."
2

Solution Design Quality

Quality and buildability of architecture recommendations. Whether designs match customer needs and product capabilities.

Exceeds

Solutions are elegant, buildable, and correctly match customer needs to product capability. Rarely requires revision.

Meets

Solutions are sound and buildable. Occasional scope mismatches require follow-up.

Below

Solutions overpromise or underestimate complexity. Implementation teams frequently push back.

Example review phrases

  • "0 implementation escalations on their last 8 customer architecture designs—engineering says their specs are the clearest they receive."
3

Sales Collaboration

Partnership with AEs in technical discovery, proposal development, and deal advancement.

Exceeds

AEs actively request them on strategic deals. Technical involvement measurably improves win rate.

Meets

Effective partner to AEs. Shows up prepared. Handles technical objections well.

Below

Inconsistent availability. AEs avoid bringing them to calls without a clear agenda.

Example review phrases

  • "AE team's win rate on deals with a solutions architect involved was 62%—vs. 41% without. They were involved in the top 5 deals this half."
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Where do these examples come from in real reviews?

Most managers write performance reviews from memory—limited to what they personally observed. Confirm surfaces behavioral evidence from across the organization: who relied on this person, what they drove, how their impact extended beyond their direct manager's line of sight. Reviews written with Confirm's data are more accurate, more defensible, and faster to write.

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