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Performance Review Templates → Skills-Based → Emotional Intelligence

Emotional Intelligence Performance Review Template

Evaluate self-awareness, empathy, conflict navigation, and interpersonal effectiveness with behavioral anchors and example phrases. Critical for manager and customer-facing roles.

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Particularly important for managers and customer-facing roles

Emotional Intelligence Competency Template

1. Self-Awareness

Understanding of how one's emotions, behaviors, and communication style affect others. Ability to recognize personal triggers and biases.

ExceedsUnderstands exactly how they're perceived and adjusts accordingly. Identifies their own blind spots before they're pointed out. Their self-assessment aligns closely with how others experience them.
MeetsGenerally aware of how their communication lands. Can name their own tendencies and how they affect interactions. Open to feedback about their impact.
BelowSignificant gap between self-perception and how others experience them. Surprised by feedback about impact. Limited awareness of how stress or frustration affects their communication.
Example phrases:
  • "Named their own tendency to become directive under pressure and proactively addressed it in a team retro—before anyone raised it."
  • "Their self-assessment in the review matched peer feedback with unusual accuracy—rare at any level."

2. Empathy & Perspective-Taking

Genuine curiosity about others' experiences and perspectives. Ability to understand others' motivations and constraints, not just react to their behavior.

ExceedsPeople feel genuinely understood in conversations with this person. Anticipates how decisions will land for different stakeholders. Surfaces the human dimension of organizational decisions.
MeetsCurious about others' perspectives. Asks before judging. Doesn't assume bad intent when behavior is frustrating.
BelowInterprets others' behavior through a narrow lens. Limited curiosity about what's driving someone's position. Assumes intent without asking.

3. Conflict Navigation

Ability to address interpersonal conflict directly, constructively, and early—before it compounds or requires escalation.

ExceedsAddresses conflict directly and early. Creates conditions for productive disagreement. Others seek their involvement when interpersonal situations get complicated.
MeetsWilling to engage with conflict rather than avoid it. Handles interpersonal friction without escalating unnecessarily. Resolves most tension before it compounds.
BelowAvoids conflict until it becomes a crisis. Passive-aggressive responses to interpersonal friction. Interpersonal tensions tend to escalate to management rather than resolve at source.
Example phrases:
  • "When a longstanding design-engineering tension was affecting sprint velocity, stepped in to facilitate a conversation that resolved the root issue—no management involvement required."
  • "Addressed a difficult peer relationship directly after the first incident rather than letting it build—the working relationship was stronger afterward."

4. Emotional Regulation

Ability to manage emotional responses in high-pressure situations. Whether stress, frustration, or disappointment affects professional behavior and team climate.

ExceedsMaintains composure in high-stakes situations that destabilize others. Models regulation in a way that calms the team. Stress doesn't leak into meetings, reviews, or decisions.
MeetsGenerally manages emotional responses appropriately. Occasional frustration visible but doesn't consistently affect team climate. Recovers quickly from difficult situations.
BelowEmotional reactions in professional settings are disproportionate or unpredictable. Team modifies behavior to avoid triggering negative responses. Stress is visibly transferred to the team.

EQ reviews that don't rely on manager impressions alone.

Confirm's peer feedback tools and ONA data surface how employees interact across the organization—who is a connector, who creates or resolves tension, who is sought out for interpersonal guidance. Pair behavioral anchors with multi-source data for EQ reviews that hold up in calibration.

80%
time saved on reviews
40%
reduction in rating bias
98%
review completion rate
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