Fair Usage Policy

Customers shall ensure that any applications that access Learning Pool’s services do not place unreasonable burden on, or intentionally overuse said service, and that such use shall comply with any fair usage limits outlined in this policy.

The use or launch of any automated system that accesses the Stream Suite services in a manner that sends more request messages to said service in a given period of time than exceeds our policy in the same period, is prohibited.

Within the Learning Pool SaaS environment you can store documents, website resources, data and transactions in the database. To ensure that there is enough storage space for everyone, the amount of data you can store per user is limited. The amount of storage depends on your contract and agreed number of users. All users can have sufficient disk space if the SaaS solutions are used normally. The actual size of the data storage can be found by contacting our service desk. More storage space can be freed up by deleting data yourself or by asking Learning Pool to do this for you. If your organisation structurally stores more data than is reasonable and normal, Learning Pool will contact you to discuss the situation. It is possible to expand the storage.

The maximum amount of data you can store per organisation is limited as follows:

To avoid a negative effect of excessive network traffic, Learning Pool checks the traffic. We compare your usage with the average usage of all SaaS customers with the same contract. With normal use, you don’t have to worry about the network bandwidth which is available. If you cause a situation that could lead to a decline in service, we will contact you to discuss the situation.

Under normal circumstances, there is no excessive use of data traffic. However, individual users can use larger amounts of data traffic than the average of comparable users. They can cause a lot of network overload and nuisance for other customers.

We reserve the right to monitor the amount of data traffic and to filter excesses. If the amount of data traffic deviates too much from the average, we will contact you and see how we can normalise the usage. If you do not normalise your consumption as a result of this contact, we can block (temporarily) the data traffic or charge extra costs.

The below table sets out the maximum amount of data traffic per organisation for our SaaS applications:

The below table sets out the maximum amount of CDN traffic per organisation:

To prevent a negative effect of excessive use of computing power, Learning Pool keeps an eye on server usage. Usage is compared with the average usage of all users with the same contract. With normal use, you do not have to worry about the servers available to you. The cause of increased usage is usually the normal growth of users and customers. This is one reason to scale up computing power. Learning Pool can intervene in case of excessive use. We will discuss this with you in advance.

The below table sets out the maximum amount of computing resource per organisation: