1

Process Efficiency

Improvement in the efficiency and reliability of processes owned.

Exceeds

Processes are measurably more efficient under their ownership. Problems are identified and fixed systematically.

Meets

Processes run reliably. Inefficiencies are addressed when identified.

Below

Processes run but are not improving. Inefficiencies persist or grow.

Example review phrases

  • "Reduced customer onboarding time from 21 days to 9 days by redesigning the handoff process—no additional headcount required."
  • "Identified and fixed the manual data entry step that was causing 40% of billing errors."
2

Cross-Team Enablement

Ability to make other teams work more effectively through process, tooling, and coordination.

Exceeds

Other teams cite their work as materially improving their ability to execute.

Meets

Supports cross-team workflows effectively. Coordination is reliable.

Below

Cross-team dependencies create friction rather than enabling flow.

Example review phrases

  • "Sales team's time spent on admin dropped 30% after they redesigned the CRM workflow—sellers are selling more, not clicking more."
3

Project Delivery

On-time, on-scope delivery of operations projects and initiatives.

Exceeds

Projects deliver on time, on scope, with measurable outcomes. Scope risks are surfaced early.

Meets

Most projects deliver on time. Scope is managed. Outcomes are documented.

Below

Projects frequently run late or over scope. Outcomes are not measured.

Example review phrases

  • "Delivered all 4 Q2 operations initiatives on time—and each one had a documented success metric met within 30 days of launch."
🔮

Where do these examples come from in real reviews?

Most managers write performance reviews from memory—limited to what they personally observed. Confirm surfaces behavioral evidence from across the organization: who relied on this person, what they drove, how their impact extended beyond their direct manager's line of sight. Reviews written with Confirm's data are more accurate, more defensible, and faster to write.

See Confirm in action →