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Performance Review Templates → Operations → Manager

Operations Manager Performance Review Template

Built specifically for operations manager roles. Covers the competencies that actually matter at this level — not a generic form with your job title swapped in.

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Other seniority levels for Operations:
Individual Contributor Director VP All Operations templates
Manager Track · Operations

Operations Manager Performance Review Template

Operational Reliability

Team's track record of running processes without failures, delays, or escalations.

Exceeds Zero process failures on owned workflows. Proactively surfaces issues before they escalate.
Meets Processes run reliably. Issues are caught and resolved quickly. SLAs are met.
Below Frequent process failures. SLA misses. Issues escalate to leadership before manager catches them.
Example phrases:
  • "Rev ops processes ran without material issues across 3 quarters — zero missed SLAs."

Systems & Infrastructure Ownership

Managing the tech stack and operational systems for reliability, scalability, and ROI.

Exceeds System choices are ahead of company needs. ROI is tracked and improving.
Meets Owns systems reliably. Vendor management is effective. Costs are within budget.
Below Systems are a mess. Tech debt is accumulating. Vendor relationships are poorly managed.
Example phrases:
  • "Consolidated 4 overlapping tools into 2, saving $180K/year while improving team satisfaction."

Team Efficiency Improvement

Measurable improvements in operational efficiency driven by this manager's team.

Exceeds Team is consistently finding and fixing high-impact inefficiencies. Time savings are measurable.
Meets Team delivers steady process improvements. Impact is measured and tracked.
Below Team maintains the status quo. Efficiency improvements are rare.
Example phrases:
  • "Team shipped 14 automation projects this year saving an estimated 2,000 hours across the org."

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More Operations templates

Operations Individual Contributor → Operations Director → Operations VP → All Operations Templates → All Departments →

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